Terms of Sale (“Terms”)
These terms are applicable for product purchases made by consumers on our webshop: These terms are applicable for product purchases made by consumers on our webshop: http://mycreation.lighting.philips.co.in (“Webshop”)
Please read these Terms carefully before ordering products on our Webshop.
Who we are and how to reach us
We are Signify Innovations India Limited, a company incorporated under the Companies Act, 2013, having its registered office at C/o Mangalam Business Centre, Block B, 6th Floor, Kolkata -700 016 and corporate office at 9th Floor, Building No 9B, DLF Cyber City, Phase III, Gurugram – 122002, Haryana.
You can reach us via: support.philipslightingIndia@signify.com or call on our international toll free number: 000 800 050 7777* (Monday till Saturday from 09:00 until 17:00 IST).
When are these terms applicable?
These Terms are applicable for product purchases made by consumers on our Webshop.
When you place an order, we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the products are shipped to you - we will send you an email confirming that the products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms, comes into existence and is binding on you and us (the “Contract”).
If we do not accept your order, we will contact you and explain why, e.g. our examination shows that you are too young to order our products independently, your billing information is not correct or not verifiable, the product is not available, there has been an error in the price displayed on the Webshop, or under which additional conditions we are willing to accept your order.
In these Terms we have described what we expect from you and what you can expect from us.
We will include all relevant information and data that you need with your Order Confirmation. You can also find this information on our Webshop.
We reserve the right to modify these Terms. On our Webshop, you can find the most recent version. Modified terms will only be applicable to orders made after such modifications.
Our products as offered via the Webshop
We will inform you about the products we offer, the duration for which specific products are offered, the costs of the products with break up (including taxes), any specific conditions of sale and how you can return a purchased product if you change your mind.
We will do everything in our power to make sure the information displayed on our Webshop is correct. However, sometimes information might not be updated or there is a genuine error and we will make sure to update/ correct the information as soon as possible.
The total price, including all taxes and additional charges
All our products on our Webshop include the exact pricing including GST and any additional charges. The prices are in INR. The price that you will have to pay to us, is the price indicated at the moment you press the order button on our Webshop.
If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
Shipping costs are charged in addition to the price, unless we specifically indicated on our Webshop that we will pay for such costs. If we do charge shipping costs, we will specify such cost clearly on our Webshop during the ordering process and before you press the order button.
How can you pay?
On our Webshop we clearly explain how you can pay for the products that you purchase via our Webshop.
We are working on a secure web environment by taking appropriate technical and organizational measures so that your data and payment details are treated securely online.
When and how will you receive your order?
During the ordering process you can indicate the shipping address where you'd like to receive your order. We will deliver the products within the dates and available delivery times as indicated on our Webshop. We will contact you if there is a delay. If you do not agree with a later delivery, you may cancel the order free of charge. We will repay any prepaid amount via the same payment method that you used to make the purchase. .
Please note that at this moment we only deliver within India. We do not accept an order intended for delivery outside India.
We use a carrier for the delivery of the products. As soon as the carrier receives the products from us, we will send you an e-mail with a track trace, so you can trace your delivery.
Please contact us if there are any problems with your delivery via firstname.lastname@example.org
What if you change your mind?
You can cancel the order until the moment you receive the Order Confirmation via a mail to Info.email@example.com
Right of withdrawal
You have a cooling off period of 7 days after receiving the product to let us know, without giving us any reason, that you have changed your mind and want to invoke your right of withdrawal (when ordering multiple products and separate delivery thereof, the cooling off period starts at the receipt of the last product in your order).
You cannot send back and will therefore not receive a refund for personalized and / or customized products made in accordance with your specifications, unless we explicitly state on our Webshop that you may still return such product and receive a refund.
You must return the products to us as quickly as possible, but in any case, within 7 days of your notification. You can find all relevant information about our return procedure in your order. We will confirm receipt of your notification.
Shipping costs return shipment
You will only have to pay for the return shipping cost if we have explicitly informed you at the moment of purchase that such cost will have to be paid by you.
The reimbursement of the price paid for the returned product and any paid delivery return shipping costs will take place within 7 days after your notification, provided that we have received the products within this period or that you have sent us the proof of return. We will use the same payment method for repayment as the one used by you to pay us.
Please note we have the right to deduct a value reduction from the total reimbursement amount. A value reduction takes place if the product or its packaging has been damaged and / or the product has been used visibly. The basic principle here is that you may view the product as you would do in a store. We will contact you if we notice a depreciation.
What if there is a problem with a product?
You can Contact us via an email to: Info.firstname.lastname@example.org. You should note any damage to product caused in transit, or shortages thereto, on transport documentation immediately upon receipt of Product, with due regard to applicable instructions by Signify or the carrier. All Products delivered under these Terms will be deemed accepted by you as conforming to the Terms, and you will have no right to revoke any acceptance, unless you provides notice to us of a claimed nonconformity within seven (7) days of the date of delivery. The non-conformity can be in nature of goods being defective, spurious, having characteristics different from what was shown on the website or if delivered late. Notwithstanding the foregoing, any use of a Product by you after delivery will constitute acceptance of that Product. We shall at our option and within a reasonable time, correct nonconformities by either repair, make available parts, replace, or deliver missing Products, or credit the Price paid for undelivered Products.
How will you use my personal data?
Events Outside Our control
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the order if an Event Outside Our Control takes place and you no longer wish us to supply the ordered products. Please see your cancellation rights under “What if you change your mind?” above.
What if you have a complaint?
The laws of India govern these terms. We will look for a solution together.
Please contact customer care at: support.philipslightingIndia@signify.com. In case your query/complaint remains unresolved, please reach out to the grievance officer at Kanishka.email@example.com
The courts at Gurgaon shall have exclusive jurisdiction to adjudicate upon any dispute, difference that may arise between the parties.
What are the Disclaimer & our Liabilities?
In most instances, our Products are sold subject to an applicable standard limited warranty either accompanying the product or as published on Webshop as the standard warranty applicable for a particular Product (the “Standard Product Warranty”). For any Product that is sold by us that is not subject to an applicable Standard Product Warranty, we warrant for one (1) year from delivery of products to you, the Products will be free from any manufacturing Defects.
We expressly disclaim all other warranties, whether express or implied, including but not limited to any warranty against infringement or implied warranties of merchantability or fitness for a particular purpose.
You cannot hold us liable for any indirect, consequential, special, loss of business, loss of profit etc. under any circumstances. In case of any proven liability against us by the competent court, we shall return you the price of the product which you have paid to us.